Terms of service

Last Updated: October 2023

OVERVIEW

Welcome to Velovoila. This website is operated by Velovoila. Throughout the site, the terms “we”, “us” and “our” refer to Velovoila. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

To provide a seamless shopping experience, you may be required to provide accurate and current information (email, shipping address, and payment details). You agree to maintain the security of any account credentials used on our site.

 

SECTION 2 - ACCURACY OF PRODUCT INFORMATION

We strive to display as accurately as possible the colors and images of our products. However, as the actual colors you see will depend on your monitor or mobile device, we cannot guarantee that your monitor's display of any color will be 100% accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

 

SECTION 3 - ORDERS AND BILLING

When you place an order, it constitutes an offer to purchase. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. If we cancel an order after payment has been processed, we will issue a full refund immediately.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 4 - PRICING AND PAYMENTS

Prices for our products are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

  • Transparency: All prices are clearly displayed at checkout.

  • Taxes/Shipping: Any applicable taxes or shipping charges will be clearly calculated and shown before you finalize your purchase.

  • Payment Security: We use secure, encrypted payment processors (via Shopify) to ensure your data is protected.

 

SECTION 5 - SHIPPING AND DELIVERY

All delivery dates provided are estimates. While we work closely with our carriers to ensure timely delivery, Velovoila is not responsible for delays caused by customs processing or external carrier factors. However, we are committed to assisting you in tracking your package and resolving any delivery issues that may arise. For more details, please see our [Shipping Policy].

 

SECTION 6 - RETURNS, REFUNDS, AND CONSUMER RIGHTS

Your purchases are subject to return or exchange in accordance with our Refund Policy.

Note for EU Customers: In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your goods. Please refer to our full Refund Policy for instructions on how to exercise this right.

 

SECTION 7 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, or availability. We reserve the right to correct any errors and to update information. If an order is affected by a significant pricing error, we will notify you before shipping to confirm if you wish to proceed at the correct price or cancel the order for a full refund.

 

SECTION 8 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; or (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

 

SECTION 9 - LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

To the maximum extent permitted by law, Velovoila shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the service or any products procured using the service. This does not affect your statutory rights as a consumer.

 

SECTION 10 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France. 

 

SECTION 11 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@velovoila.com

Business Details:

  • Legal Name: Velovoila

  • Email: contact@velovoila.com

  • Address: Sint Petrusstraat 6, 5854BB, Bergen, Limburg, The Netherlands

  • Phone: +31 6 12053018

  • Chamber of Commerce (KvK) Number: 94228094

  • VAT Number: NL005074527B34