Billing Terms & Conditions

Payment Policy for Velovoila
Last updated: 12/12/2025

This Payment Policy outlines the terms and procedures related to payments for products and services offered by Velovoila through our website.

1. Accepted Payment Methods
We accept the following payment methods for purchases made on our website:

• iDeal
• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay
• Shop Pay

2. Currency
All prices and transactions on our website are displayed in euros (EUR), unless otherwise stated.

3. Payment Terms
Payment is required at the time of purchase when placing an order on our website, unless explicitly stated otherwise.

4. Refunds and Returns
For more information regarding refunds and returns, please refer to our Return Policy available on our website.

5. Payment Security
We take payment security seriously and use secure payment processors to handle all payment information. All payment data is encrypted and meets the applicable security standards.

6. Collection Procedures
If a payment is not completed on time, we reserve the right to take appropriate action to collect the outstanding amount. This may include charging penalties or transferring unpaid invoices to collection agencies.

7. Changes to the Payment Policy
We reserve the right to update or modify this Payment Policy at any time. Any changes or clarifications will take effect immediately upon publication on our website. It is your responsibility to review this policy periodically to stay informed of any updates. Continued use of our website after changes have been published constitutes acceptance of the updated policy.

8. Contact Information for Payment Inquiries
Company Name: Velovoila
Address: Sint Petrusstraat 6, 5854BB, Bergen, Limburg, The Netherlands 
Email: contact@velovoila.com
Phone: +31 6 12053018
Customer Service Hours:
Monday – Friday: 09:00 – 17:00

We strive to respond to all inquiries within 24 hours on business days.