Frequently Asked Questions
What are the shipping costs?
All of our products are shipped free of charge. You can enjoy your purchase without worrying about additional shipping costs.
How can I track my Order?
Once your order has been shipped, you will receive a tracking number by email. If you do not receive this number, please contact our customer service for assistance.
You can use this tracking number on our Track & Trace page.
What should I do if my order has been delayed?
Please check the tracking information for updates on your delivery. If you need further assistance, contact our customer service.
When will out-of-stock items be available again?
We usually restock sold-out items within one month. If you are interested in a specific item, you may contact us.
What are my options if I change my mind after making a purchase?
If you change your mind, you can return the item within 30 days for a refund or exchange. Some exceptions may apply; please refer to our returns page for more information about return and refund conditions.
How can I return my order?
Visit our returns page for detailed information on how to return your order.
Where can I find my tracking number?
Once your order is processed, you will receive a tracking link by email. This allows you to follow every step of your package’s delivery.